Feraz Mustafa

Program Director @Capita

Birmingham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2026 — Present

Program Director @Capita

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GB

EDUCATION

1995 — 1998

Birmingham City University

Bachelor’s Degree, Financial Services

SKILLS

Performance ManagementFinancial ServicesMisWorkforce ManagementProject DeliveryTeam ManagementService DeliveryBusiness AnalysisManagementData AnalysisChange ManagementStakeholder ManagementBusiness AnalyticsOutsourcingBusiness Process ImprovementBusiness TransformationCustomer Experience

ABOUT FERAZ MUSTAFA

As a Business Intelligence and Insight leader at Capita, I have more 20 plus years of experience in leading data-driven teams and solutions that deliver to clients and create valuable insights. I have delivered data transformation programs and built reporting capabilities across multiple clients using various digital technologies into established processes and improve customer experience and efficiency.I have a strong background in BPO planning and BI, and I am the lead on Data Science solution design. I am a highly analytical leader and coach with strong technical skills and an effective communicator. I manage multiple stakeholders and look to develop teams to deliver consistently high levels of performance.

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Feraz Mustafa — Program Director at Capita in Birmingham, GB | Unifers