Felix Chu
Customer Loyalty Specialist (Moves Department) @Vivint
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WORK HISTORY
Customer Loyalty Specialist (Moves Department) @Vivint
Lindon, UT, US
Ranked U.S. Top 3 at department-wide President’s Club since Aug, 2022; Ranked Worldwide Top 2 in July, 2023 • Recognized as the Top 3 Revenue Leader ($321,230 in total;$1,016/sale) across U.S. from Aug, 2022 to Dec, 2023 • Handled 731 system migrations with 75% customer savings in equipment upgrades/installs, refinancing and insurance • Resolved 3,504 escalated cases with 93% retention rate by leading cross-functional effort to rectify persisting issues of failed financing, unsuccessful account transfer, billing disputes and unscheduled/canceled technical visits • Oversaw team of 5 as team leader and won all 4 weekly incentives on cross-sales, protection plan and % financed via devising weekly team/individual SMART goals with daily action items and improving member tailored sales pitches • Contributed to multiple successful pilot initiatives (Top Protection Plan seller worldwide, elected 8 for piloting new sales option 4 months before launch; First cross-seller of NRG and solar system; Moves AMI Team founding member)
EDUCATION
The Hong Kong Polytechnic University
Bachelor of Engineering - BE, Industrial and Systems Engineering
Brigham Young University Marriott School of Business
Master of Business Administration - MBA
ABOUT FELIX CHU
Product/Brand Manager & Business Consultant with Lean Six Sigma & management system competency serving Government, Public Utilities & Fortune Global 500 clients worldwide. Coupling an MBA with 9 years of experience in leading inter-company & cross-functional teams to attain quality, efficiency & profit enhancement with data analysis, product/brand management & marketing expertise. Suited for roles requiring global acumen, analytical skills, strategic thinking & leadership talents.
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