Felipe Vega
Director of Engineering @NiCE
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WORK HISTORY
Director of Engineering @NiCE
San Francisco, CA, US
EDUCATION
Colegio Calatrava
2001, Math - Programming
Universidad de Los Andes
Electrical and Electronics Engineering
Universidad de Los Andes
BS Computer Science, Visual Computing Option, Engineering
SKILLS
ABOUT FELIPE VEGA
I’m a Director of Engineering with 20+ years of experience building and scaling high-impact software products across web, mobile, and enterprise platforms. My career spans hands-on engineering, technical leadership, and people management, always with a focus on delivering exceptional user experiences at scale.At NiCE, the global leader in Cloud Contact Center as a Service (CCaaS), I lead the engineering teams responsible for the Agent Experience across the outbound platform, as well as the design system and UI/UX foundations that power consistency, accessibility, and speed across our product ecosystem. My approach is deeply AI-first, leveraging Conversational AI, automation, and modern development practices to help teams move faster while building software that feels intuitive, reliable, and human.Before NiCE, I’ve had the opportunity to contribute as a software engineer and technical leader for globally recognized brands including Coca-Cola, Fox, and Renault, delivering products used by millions of users worldwide.I’ve also worked as a Technical Lead UX Consultant for BIOS, a bio-engineering research center, helping design and build a hybrid platform (mobile, web, ML, NLP) that empowered citizens with transparent access to drug pricing, healthcare system feedback, and open-data-driven insights, demonstrating how technology can meaningfully impact society.Beyond product delivery, I’m passionate about education and mentorship. As an Adobe Certified Instructor (ACI), I’ve trained multidisciplinary teams on modern web standards and responsive design, helping engineers and designers bridge the gap between creativity and technology.I’m energized by emerging technologies and have explored AR/VR prototyping using open-source libraries, Unity, and Vuforia—experiments that continue to inform how I think about interaction, immersion, and the future of user experience.At my core, I’m driven by building strong teams, scalable systems, and products that make complex technology feel simple.
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