Felicia Bottos
Customer Service Representative @LCBO
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WORK HISTORY
Customer Service Representative @LCBO
Toronto, ON, CA
Deliver high-level customer service in a fast-paced, high-volume retail environment.• Assist customers with product selection and inquiries, ensuring a positive and informed shopping experience.• Accurately process transactions while upholding LCBO compliance standards and regulations. • Deny and refuse sales to individuals who are underage or appear intoxicated, ensuring Ontario’s safety is at the forefront.• Lead in-store tastings, engaging customers with product insights and enhancing their shopping experience through guided sampling.• Support daily store operations including merchandising, stock rotation, and replenishment.• Collaborate with team members to maintain an organized, customer-ready store environment.• Assist in seasonal visual merchandise changes by strategically updating shelf displays to enhance product visibility and drive sales. • Demonstrate adaptability, time management, and a proactive attitude under pressure.
EDUCATION
OCAD University
Bachelor of Arts - BA
Michael Power/St. Joseph High School
Ontario Secondary School Diploma
ABOUT FELICIA BOTTOS
A versatile digital marketer and designer with a passion for creating strategic, engaging content that brings brands to life across social media. With over five years of experience across agency and freelance environments, I specialize in content creation, campaign planning, and community engagement across platforms like Instagram, TikTok, Pinterest, LinkedIn, and Facebook. I thrive in fast-paced, collaborative settings—developing content calendars, coordinating with influencers, and using analytics to guide performance-driven decisions. I bring a creative eye, a deep understanding of digital trends, and a detail-driven mindset that helps elevate brand storytelling. I value creative freedom and challenge conventional approaches to deliver bold, relatable, and impactful content.I earned a Bachelor of Arts degree in Graphic Design from OCAD University, where I sharpened my skills in visual communication and design principles. This foundation has been invaluable in crafting engaging digital content that resonates with diverse audiences.At Zenergy Communications, I take on various roles, allowing me to oversee, manage, and execute campaigns with a full circle approach. By ensuring meticulous attention to details and cohesive marketing materials, I have developed a strong foundation in marketing and social media strategies. From crafting captivating campaigns to executing audits, analyzing data, and conducting competitive research, I have gained the skills necessary to navigate the digital marketing landscape.My experience in customer service through retail has strengthened my ability to communicate effectively, resolve issues quickly, and provide exceptional service that builds lasting relationships. Beyond my professional endeavors, I enjoy creating and sharing content on platforms like TikTok and Instagram, where I continue to refine my storytelling abilities and provide fresh perspectives that I integrate into my work. I also can’t resist the call of adventure, as travel is where my creativity thrives.
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