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Federico John Ruiz Davies
Head of Contact Center Strategy & Transformation @Aeromexico
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WORK HISTORY
Head of Contact Center Strategy & Transformation @Aeromexico
Mexico City, MX
Responsable de la transformación integral del Contact Center de Aeromexico, liderando iniciativas de IA, automatización y excelencia operativa. Impulso ejecución transversal para mejorar eficiencia, experiencia del cliente y escalabilidad.
EDUCATION
Universite Jean Moulin Lyon 3
Cursos de Finanzas, Finanzas Corporativas, Financias Internacionales, Control de la Administración y Frances
Babson F.W. Olin Graduate School of Business
Master of Business Administration - MBA
Universidad Iberoamericana, Ciudad de México
Ingenieria, Mechanical Engineering
SKILLS
ABOUT FEDERICO JOHN RUIZ DAVIES
Senior executive with 10+ years of experience leading strategy, digital transformation, eCommerce, and commercial growth in complex, asset-intensive and customer-centric industries.Currently leading Contact Center Strategy & Transformation at Grupo Aeroméxico, driving AI, automation, governance, and operational excellence initiatives that enhance profitability and customer experience at scale. My background spans enterprise eCommerce transformation, network and capacity strategy, and global partnership management across multi-billion-dollar operations.I specialize in aligning cross-functional teams, building governance frameworks, influencing senior stakeholders, and executing large-scale strategic initiatives in regulated and highly competitive environments.MBA from Babson College. Engineer by training, strategist by practice. Focused on value creation, digital enablement, and sustainable growth across industries. Areas of Focus: Strategy | Transformation | Operations | Consulting | Aviation | Digital Innovation
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