Fdaouch Ilyass
Customer Care Advisor @Scotiabank
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WORK HISTORY
Customer Care Advisor @Scotiabank
Ottawa, ON, CA
Provided valuable advice and assistance to customers by utilizing in-depth knowledge of banking products and services.• Handled inbound phone calls from customers and branches to offer information, resolve inquiries, and ensure satisfaction with banking solutions.Educated clients on account management, transaction processing, and digital banking tools to enhance financial literacy and efficiency.•Resolved customer concerns by analyzing account details, identifying financial solutions, and ensuring regulatory compliance.• Identified customer banking needs through active listening and tailored recommendations, leveraging available resources and multiple system platforms.• Addressed customer complaints with professionalism, providingtroubleshooting support and guiding customers through setup processes.
EDUCATION
Lycée Descartes
High School Diploma, Biology/Biological Sciences, General
Université de Saint-Boniface
Bachelor of Business Administration - BBA, Business Administration and Management, General
University of Ottawa
Bachelor's degree, Économie de développement et développement international
Faculté des Sciences et Techniques Mohammedia (FSTM)
Associate of Science - AS, Biology/Biological Sciences, General
ABOUT FDAOUCH ILYASS
Scotiabanker
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