Fazilat Rangrez

WORK HISTORY

EDUCATION

ABOUT FAZILAT RANGREZ

I am a Senior Executive Customer Service Advisor at Vodafone UK, one of the world\'s leading telecommunications companies. I have a Bachelor of Commerce degree from Yashwantrao Mohite College of Arts, Science and Commerce, Pune, where I studied accounting and business management. I have core competencies in web chat, email, and voice communication, as well as technical support and travel booking.In my current role, I provide high-quality customer service and support to Vodafone\'s customers across various channels, resolving their queries, issues, and complaints in a timely and professional manner. I also identify and pursue opportunities to retain customers and sell products that suit their needs and preferences. Previously, I worked as an Advisor II at Concentrix and a Customer Relations Advisor at Tech Mahindra, where I gained valuable experience in customer service, retention, and sales in different sectors and markets. I am passionate about delivering excellent customer service and creating positive customer experiences. I am eager to learn new skills and technologies that can enhance my performance and help me grow in my career. I am also keen to work with a diverse and collaborative team that shares the same vision and values as Vodafone.