Fay C. Gayle Hickle

WORK HISTORY

EDUCATION

ABOUT FAY C. GAYLE HICKLE

I am a problem solver. My expertise is broad and comprised of a good blend of \'quantitative\' and \'qualitative\' skills which I attribute primarily to my rigorous academic training and over thirty years of varied work experience. Areas of Expertise: • Sales & Marketing Accomplished in selling products and services to a wide range of customers and clients in all Industry Sectors and consistently achieving or exceeding sales quotas and objectives. Successful at obtaining new business and competitive win backs. • Client Relationship Management Highly responsive to customer needs and delivering excellent performance for internal and external IBM clients. Effective at developing and maintaining positive client rapport and skilled in dealing with challenging client situations and exceeding client expectations. • People Management Accomplished in balancing business priorities and, making sound operational management decisions while encouraging, mentoring and motivating employees to realize their full potentials. Positive employee feedback and high morale serve to validate successes. • Process Development, Implementation, Improvement & Management Experienced in research, development and design of business processes and employing strategies to improve quality and organizational and operational effectiveness.• Program Development & Management Creative at designing and delivering programs that incorporate best of breed principles. Proficient at analyzing problems, developing and simplifying procedures, and finding innovative solutions. • Project Management Effective project management leader with demonstrated expertise and knowledge in leading cross-brand teams on broad number of engagements, driving the completion of tasks, often resulting in exceeding project objectives. • Proposal Development & Management Experienced in leading teams and developing and delivering large, complex proposals.