Fatime Salim
Supervisor @Florence Hallock School
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WORK HISTORY
Supervisor @Florence Hallock School
Edmonton, AB, CA
EDUCATION
Emirates Institute for Banking and Financial Studies
Diploma
SKILLS
ABOUT FATIME SALIM
Career Objective: To pursue a challenging job and be part of a dynamic organization, where I can build up my career Profile-Excellent interpersonal & communication skills -Problem solving & decision maker -Good negotiation skills -Energetic, self-disciplined & able to achieve goals within deadline -Time management skills -Able to work under pressure -Team player -Hard worker & self motivated -Fluent in English & Arabic -Excellent in MS office Employment History: 2013: IPO-ADCB -Ensure customers are eligible for shares -Ensure subscription forms are completed -Ensure copies are true of the original -Complete check list -Submit subscription form 2014: Admin Assistant, ADIB -Manage day-to-day operations -Organize files & records -Schedule meeting -Manage projects & research -Prepare & edit corresponding & presentations -Prepare staff Reimbursements -Make travel & guest logistics -Answer & transfer calls 2014 - 28.Feb.2021: Customer Service Officer, ADIB -Attend all type of Queries & Support the for quick killing or laise with concerned team to meet expectation on a timely manner -Receive applications & submit to the concerned team -Promote & cross sell e-ADIB -Reduce the TAT & solve problems by acting as escalation point on behalf of customers -Support the back office in branches for smooth processing of transaction stamp,verify signatures,call back verification, etc -Provide customers with O/S report, account statements, copy of cleared cheques,TT SWIFT messages -Handling DDA by performing role and submit for approval -Execute hybrid release transactions -Coordinate with Treasury team to obtain exceptional currency exchange rates -Receive & submit balance confirmation report requests through ICD system -Handle Covered Card Issuance requests -Receive,log and attend customer’s complaints & submit related report regularly -Ensure to perform in ADIB’s mission,policies & procedures -Attend queries on telex transfers & coordinate to obtain compliance approval -Handle tasks & submit MIS report
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