Fatima Razak
Personal Banking Advisor @Lloyds Banking Group
Wolverhampton, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2024 — Present
Personal Banking Advisor @Lloyds Banking Group
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Wolverhampton, GB
Incoming call centre• CRM, ICE AND BACK OFFICE EDGE• Service all incoming calls with friendly and caring attitude.• Putting customer needs first• Safeguarding customers• Identifying financial difficulties• KYC to ensure compliance with FCA• 35 hrs shift pattern including weekends.
EDUCATION
2004 — 2006
Leicester College
BTEC National Diploma level 3, ICT , Programming
2000 — 2004
Moat Community College
GCSE
2021 — 2021
CITB
HSE for Operatives , Construction Health and Safety
2020 — 2020
East Midlands Airport Academy
Airport customer service
ABOUT FATIMA RAZAK
Business Support Administration
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