Craig Farley
Head of Solution Consulting @IP Integration
Swindon, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2023 — Present
Head of Solution Consulting @IP Integration
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GB
EDUCATION
2014 — 2016
Ulster University
BSc with Honours in Customer Contact Planning and Management, Business Administration and Management, General
SKILLS
Call CentersSchedulingCustomer ExperienceTelecommunicationsPerformance ManagementContact CentreSqliteRequirements AnalysisIvrWorkforce ManagementResource ManagementBusiness Process ImprovementChange ManagementData AnalysisContact CentersTelephonyLeadershipProject PlanningProcess ImprovementSqlAvayaTrainingProcess SchedulerForecastingManagementAvaya ProductsDatabasesCustomer RelationsOutsourcingPlanningService DeliveryBusiness ProcessCall CenterCustomer ServicePeople ManagementDatabase Development
ABOUT CRAIG FARLEY
Passionate About Transforming Customer Experiences With over two decades of…
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