Farhan Ramji
Senior Technical Support Representative (Technical Product Specialist) @Intuit
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WORK HISTORY
Senior Technical Support Representative (Technical Product Specialist) @Intuit
Toronto, ON, CA
Provide Tier-1/Tier-2 helpdesk support for 2,500+ users, achieving a 95% first-contact resolution rate. • Respond to user queries via phone, email, chat, and remote tools; escalate incidents as required.• Administered Microsoft 365 and managed Active Directory accounts.• Troubleshoot and resolve technical issues related to hardware, software, and networks. • Documented all incidents in ticketing systems such as Service Now. • Install, configure, and repair Microsoft 365 and hardware, ensuring system reliability• Monitor client security endpoints and networks, contributing to proactive incident resolution.
EDUCATION
NAIT (Northern Alberta Institute of Technology)
Diploma, Computer Engineering Technology/Technician
NAIT (Northern Alberta Institute of Technology)
Certificate, Computer Network Administrator
SKILLS
ABOUT FARHAN RAMJI
Computers, IT, Networking, AI, and Cyber Security have always been a strong passion of…
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