Farhan Hussain
Vice President @Genpact
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WORK HISTORY
Vice President @Genpact
Mississauga, ON, CA
Developed and rolled-out modernized Omnichannel Contact Center, translation services, and fraud detection using Amazon Connect and AWS NLP & ML technologies to save millions in infra and license costs.• Delivered on Invoice to Cash digital transformation roadmap to save $3.5 million in productivity and to save $20 million in credit card fee.• Leveraging NLP/NLU technologies delivered Virtual Email Assistant to process incoming customer emails, identify customer intent, generate automated response email, allow collector to approve email then send it to customer. Saved $2 million in collector productivity.• Led multiple teams of ~150 senior professionals to support 10+ global apps hosted on cloud and on-prem and ensure all IT governance, regulatory and compliance req. are fulfilled.• Managed GE’s SOX level global AR collections platform that is used by users across 80 countries, processes ~78 million transactions per year in 73 billing currencies, available to users 24x7, and integrated with 100+ upstream & downstream systems.• Led multiple teams of ~150 senior professionals to support 10+ global apps hosted on cloud and on-prem and ensured all IT governance, regulatory and compliance req. are fulfilled.
EDUCATION
Western Carolina University
Master in Project Management, Project Management
Fairfield University
Master of Business Administration - MBA, Business Administration and Management, General
Karachi University
Masters in Computer Science, Computer Science
SKILLS
ABOUT FARHAN HUSSAIN
Talented Vice President with insight to transform ideas into industry grade global products, translate data into actionable strategies, and business objectives into roadmaps. Orchestrated major digital transformation changes by aligning stakeholders behind adopting futuristic technologies. Excellent employee development, customer service and analytics skills coupled with more than 23 years of IT experience. Highly effective and comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Currently working on AWS based technologies including AWS Connect, Comprehend, Transcribe, Translate, and QuickSight to build Cloud based Omnichannel Contact Center to modernize Collections and Customer Services functions and working with Auto Financing client to build Modern Technology Architecture and Future IT Strategy including system selection framework.
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