Arti Dhingra
Global Process Owner @Genpact
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WORK HISTORY
Global Process Owner @Genpact
Noida, IN
Work in the capacity of Global Process Owner (GPO) since January 2016. Closely working with Operations, client’s GPO counterparts, process transformation, continuous improvement, robotics teams on driving standardization, best practice adoption, delivering value to client and improvement of as-is processes
EDUCATION
Delhi University
Bachelor's Degree, Commerce
Symboisis Distance Learning
Master of Business Administration (M.B.A.), Marketing
ABOUT ARTI DHINGRA
15+ years of experience in contact center industry. Managed core functions like training, team leading, onsite process improvement projects, solution identification, knowledge transfer and consulting Specialties:~ Order to Cash (O2C - B2B)~ Service to Cash ~ Team Leading ~ Training and Development ~ Consumer Collections (pre and post charge off)~ Early and Late Stage Collection ~ People Leadership ~ Solution Identification and Mutual Value Discovery ~ Operations Management ~ Customer Management ~ Business process management ~ Re-engineering ~ Content Development ~ Compliance and Risk Management Setting and Executing Strategies. • Expert on handling outbound campaigns on dialers. • Strong Analytical Skills • Working with Vendors and Agencies • Interpersonal Skills and team building • Compliance in Self Assessment • Coordination and working with global teams • Collections expert pre and post charge off
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