Fareste Innocent
CEO & Founder @Innocent Travel
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WORK HISTORY
CEO & Founder @Innocent Travel
CA
Reaches out to tour operators and travel agencies to negotiate partnerships, promoting their tours on our website in exchange for commission-based target sales. Provides ideas to my website developer to ensure the best design for both the website and articles, enhancing user experience and visual appeal. Brainstorms and implements effective marketing strategies on social media to increase followers, drive traffic to our website, and boost SEO. Writes engaging and informative travel articles to inspire and inform our readers. Guides readers with relevant information they need before travelling and to help them select an ideal destination so that they can have memorable experiences.
EDUCATION
Global Language Training Ltd. London
Teaching English as a Foreign Language (TEFL/TESOL)
Inter American University of Puerto Rico, San German Campus
Certificate, Hospitality Public Relations & Hotels Marketing Management.
Algonquin College of Applied Arts and Technology
Diploma, Tourism and Travel Services Management – School of Business & Hospitality
Cornell University
Hospitality Management, Cornell Nolan School of Hotel Administration
Universidad APEC
Certificates, English, German, Portuguese
Cornell University
Certificate, Leadership Essentials
Preply - http://preply.com
Modern Greek Language and Culture
ABOUT FARESTE INNOCENT
Energetic and reliable multilingual customer-focused professional with experience in hospitality, tourism, customer service and sales. Demonstrated ability to exceed customers’ expectations by offering a consistent and personalized service. A flexible and approachable team player with excellent problem-solving skills used to handle customer complaints and implement new ideas. • Adopts a positive attitude and exhibits professional when interacting with customers• Delivers customer service solutions by anticipating individual and organizational needs • Provides room service delivery to guests’ state rooms• Answers phones and email correspondence in a professional and timely manner.• Handles cash and processed payment transactions with a high degree of accuracy • Uses strong communication skills to manage any problems or complaints that arise• Experienced in maintaining cleanliness of work areas and performing cleaning duties • Works well both independently and collaboratively as a team player• Experience working with Opera Cloud, Opera, DTS, Property Management System (PMS), LIGHTSPEED and Silverware • Proficient in Microsoft Office application including Word, PowerPoint and Excel• Maintains a calm and professional demeanour while effectively working under pressure • Fluent in the following languages: English, French, Haitian Creole, Spanish, German, Russian, intermediate level in the following languages: Greek, Portuguese and Dutch. Basic knowledge of Italian, Japanese, Bahasa Indonesia and Mandarin Chinese.
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