Farah Shamsuzzaman

Vice President @Santander

NY, US

Led complex conversion activities related to mix of complex institutional client relationships requiring in-depth understanding of custody and accounting processing activities.• Led new customer onboardings projects to completion, providing innovation, process, and technical expertise, as well as advice and consulting throughout the initial 90-day deployment plan.• Reviewed and appraised workflows and procedures, ensuring optimal client experience of regulatory, compliance, and risk environment.• Provided leadership and recommendations for onsite client support and training to assist with documentation, quality review, and submission of documents.• Led process improvements based on post-mortem transition analysis.• Built relationships with key customer contacts, ensuring high levels of satisfaction and laying the foundations for continued growth and partnerships.• Collaborated with the sales and customer success team, delivering seamless onboarding for all new customers.• Owned the onboarding and implementation process for the most strategic clients, forging successful long-term partnerships.• Served as client’s project manager and liaison internally during the onboarding process and special ongoing projects.

Adelphi University

Bachelor; MBA

Adelphi University

MBA