Fakhar J.

Servicenow Senior Consultant @Hackensack Meridian Health

New York, NY, US

Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow. Working on various modules of ServiceNow like Incident management, Change Management and Problem Management, Event Management, Service Catalog, User Administration, Reporting and Discovery. Designing Workflows, along with standard Workflow templates which can be reused. Creating database views to pull the reports on variables which are being used by catalog items. Configuration of multiple forms for Asset module using Configuration Management Database. Working with Apache Jelly to create various kinds of UI pages and UI Macro templates. Configure multiple Catalog Items Front-end web / GUI components using JavaScript, CSS and HTML5. On an ongoing basis, configuring Discovery Schedules and Work on Discovery and set up of mid servers and check for connectivity. Maintaining the integrity of the ServiceNow tool across production and non-production environments. Involved in production support for all the ServiceNow related issues. Design many email templates by using HTML and Jelly scripting and use them in notifications. Design and maintain Service Portal for user access to Knowledge Base and Service Catalog. Involved in Requirements gathering, Designing, Development and Implementation of CMS. Responsible for effectively implementing ServiceNow Enterprise level Applications as per the Business requirements for ITOM/ITSM processes. Responsible for building scalable, effective solutions both in ServiceNow and through interfaces to other third-party tools. Work on integrating ServiceNow with external SOAP and REST based web services. Experience installing, configuration and administration of CMDB. Implementation of Workflow, Incident Management, Problem and Change Management, Service Catalog on various business applications. Documenting all processes.