Faiza Raza Alijah

Client Support Advisor @Trustly

CA

As a dedicated Client Support Advisor, I specialize in delivering exceptional service and support to our valued clients.Key Responsibilities: Primary point of contact for all Consumer Financial Protection Bureau (CFPB) related escalations and back up for Better Business Bureau escalationsPrimary liaison between clients and the organization, providing timely responses to inquiries, resolving issues, and offering expert guidance.Report and monitor any and all transaction activity within the Support org that could point towards a potential incident Handle transaction investigations on behalf of merchants and end usersPerform transaction analysis on alerts generated by the Risk ModelEnsure CDD compliance through monitoring and rectification of data mismatch casesCollaborate closely with internal teams, including risk, product development, and technical support, to advocate for clients and drive continuous improvement.Conduct thorough research and analysis to troubleshoot client issues, leveraging product knowledge and industry expertise to provide effective resolutions.Maintain accurate records of client interactions and inquiries, utilizing CRM systems (Salesforce) to track progress and ensure follow-up as needed.

Omega Credit Skills Assessment

Certification, Credit Risk

Institute of Business Administration

BBA (Hons.) MBA, Finance & MIS

Institute of Business Administration

Master of Business Administration - MBA