Faisal Patel Pgdip

Hospital Automation Network Solution Specialist @Masimo

GB

Supporting Project at Leading NHS HospitalProficient in identifying customer training issues and proposing effective solutionsCustomer-centric approach, serving as the advocate for all matters involving Service for Hospital Automation SolutionsStrong technical knowledge across the entire supplied system, with experience participating in technical trainingDetail-oriented, ensuring timely closure of product and training issues to maximise customer satisfactionExceptional troubleshooting capabilities, supporting customers and resolving system problemsExcellent communication skills, promptly responding to telephone calls and emails from key stakeholdersProficient in documenting complaints and failures per quality system standardsProactive in initiating repair/replacement of failed and defective productsCollaborative approach, effectively conveying customer feedback for product suggestions and improvements to drive innovationExperienced in planning and implementing the installation of network-based systemsSkilled in wireless site surveys, WLAN/LAN performance evaluation, and project installation recommendations and planningCreative problem solver, tackling multifaceted challenges with innovative thinkingProficient in conducting Biomed/IT training on Masimo systemsStrong contribution to the development of new concepts, theories, and principles to enhance product designAdditional resource for the Tech Support team, providing systems assistance as needed

University of Aberdeen

PgDip Pgcert, Ecommerce Technologies

University of Liverpool

Bachelor of Science - BS, Computer Science