Wafaa Safaoui
Sr Technical Support Engineer @Masimo
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WORK HISTORY
Sr Technical Support Engineer @Masimo
Provide advanced support for Patient SafetyNet, including HL7 integration, clinician portal issues, and device connectivityTroubleshoot Unix/networking problems and escalate complex cases to engineering and field service teamsLead remote diagnostics and workflow optimization for view stations and telemetry devicesDeliver multilingual support tailored to hospital IT teams and clinical staffDocument resolutions and contribute to internal knowledge base for continuous improvement
EDUCATION
American University of Beirut
B.E, Computer and Communications Engineering
Carmel St. Joseph
High School Math Elem
Soeurs de la Charite
Middle School
SKILLS
ABOUT WAFAA SAFAOUI
I’m a multilingual technical support engineer with long-standing experience delivering technology solutions, device integration, and customer success across mission-critical environments.Currently at Masimo, I specialize in HL7 workflows, Unix-based troubleshooting, and remote diagnostics for Patient SafetyNet systems. My work bridges clinical needs with technical precision—ensuring seamless device connectivity and optimized workflows in high-stakes environments.Fluent in English, French, and Arabic, I provide culturally sensitive support across global healthcare teams. I thrive on solving complex problems, refining communication, and improving processes that directly impact patient care and operational efficiency.Whether I’m troubleshooting a view station remotely or translating a technical issue into actionable steps for a hospital IT team, I bring clarity, empathy, and structure to every interaction.Let’s connect if you’re passionate about innovation, multilingual collaboration, or optimizing technical workflows in the IOT.
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