Fabio Lichinchi
Senior Manager, Customer Success Management @Armis
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WORK HISTORY
Senior Manager, Customer Success Management @Armis
The Armis Customer Success Team works closely with customers and partners to enhance adoption, facilitate onboarding and training, tackle challenges, and foster robust post-sales relationships. Their goal is to help customers realise maximum value from Armis cybersecurity solutions. The team collaborates with internal departments to address customer needs, develop relevant use cases, identify growth opportunities, and ensure customer long-term satisfaction and retention We are a team of seven Customer Success Managers based across the United Kingdom, Ireland, and Italy, supporting customers across the United Kingdom, Ireland, Italy, Iberia, Greece, Malta, and Cyprus Working with SaaS metrics (NDR, GRR, NPS) Experience building and leading customer success teams from early stages Proven track record in revenue growth and retention Experience with enterprise customer management and complex multi-stakeholder relationships ServiceNow has agreed to acquire Armis for approximately $7.75 billion in cash in December 2025
EDUCATION
Technological University Dublin
CPD Certificate in Sales Practice, Business/Commerce, General
“G. Capellini” Technical Industrial Upper Secondary State School
Higher Technical Education and Training Course (Italian IFTS) - European Level IV, Industrial Software Analyst and Developer
"G. Leopardi" Upper Secondary State School
School-leaving Examination, Upper Secondary School, Classical Languages
The Open University
Bachelor’s Degree, BSc (Honours) in Computing and Information Technology
SKILLS
ABOUT FABIO LICHINCHI
Customer Success leader with a passion for helping enterprise clients protect their digital assets and realize long-term value. I lead a high-performing team supporting customers across EMEA and APJ in areas like multi-cloud security, infrastructure, and orchestration.With a background in consulting and individual contributor roles, I bring both hands-on experience and strategic oversight—bridging the gap between people and technology. I’m driven by outcomes, customer advocacy, and team growth.Technically grounded in cybersecurity, cloud, and data management. Certified in project management, enterprise architecture, and IT service management. Fluent in Spanish, Romanian, English, and Italian. Outside of work? Ukulele player and Mario Kart champion (at home, at least)
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