Chris Frappier
Director, Customer Success @Armis
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WORK HISTORY
Director, Customer Success @Armis
Leading the GHE (Public Sector) Customer Success program with 9 technical CSMs covering over 300 accounts with over 40 million in ARR.+ Spring 2025 led the CS Org in average NPS Score at 9.36, with a True NPS Score of 82.8+ Spring 2024 highest NPS score in the CS Org with an NPS of 74.49 across 83 responses.+ Fall 2023 NPS Score of 75 across 20 responses.+ In 2023, I led the public sector premium program with 5 technical CSMs, including a statewide deployment and staffing playbook. These efforts resulted in the statewide team being nominated for a One Armis Award at the yearly award ceremonies.+ Hosted weekly technical sessions for worldwide CSM team
EDUCATION
Harvard Kennedy School
Credential, Public Leadership - Harvard Kennedy School Online
Northeastern University
Graduate Certificate, Information Security Management
University of Massachusetts Lowell
Master of Science - MS, Security Studies: Critical Infrastructure Protection
University of Rhode Island
B.A., Political Science and History
SKILLS
ABOUT CHRIS FRAPPIER
Accomplished information security leader of diverse technical teams covering accounts from SMB to Fortune 100 across verticals (OT, Medical, Utilities, Public Sector). Proven experience growing and training high performing teams in startup companies. Adept at communicating complex technical concepts to audiences of differing skill levels.
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