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Fabio Campelo
Engagement Delivery Lead Global and National Accounts @Cognizant
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WORK HISTORY
Engagement Delivery Lead Global and National Accounts @Cognizant
Sao Paulo, BR
Responsible for delivery managing of Global and National Accounts, highlighting quality in the delivery of contracted projects- Responsible for executing and managing monthly billing, revenue, costs, margin, health of the account- Preparation and management of monthly and yearly forecast (revenue and costs)- Preparation of weekly reports to the Global and Local team, highlighting risk management and issues in the accounts- Team management, performance evaluation, guidelines to career plan, new hires- Manage other leaders, helping them grow and guiding them- Identifying and negotiation of new opportunities- Contract management and elaboration of technical proposals- Effective and consultative customer relationship.
ABOUT FABIO CAMPELO
Senior IT Manager, over 19 years of experience with a total focus in IT Service Delivery, Account Management and Customer Relationship. Service management, governance, outsourcing, maintenance and support, transformation, automation and user experience are the main habilities developed and certificated throughout my career. Global and local engagements for Medical and Pharmaceuticals, Supply Chain, Aviation, Energy and Cosmestics Industry. Focus on operational costs reduction and customer satisfaction in order to guarantee excellent business solutions. Highly motivated IT leader with key strengths which include: leadership, problem solving, planning, team-building and project management skills in addition to the ability to recruit, develop, motivate, and retain a diverse staff capable of delivering expected results- Knowledge of Mastersaf processes, JAVA, UML, RUP, Delphi, PL / SQL, SQL Server, HTML, JavaScript, JDeveloper 10g, NetBeans, XML, UIX, BC4J, JSP, Jakarta-Struts and Servlets- Object Oriented Analysis, prototyping interfaces for Web design and development of documentation for projects using UML methodology, Requirements Specifications, Diagrams, Plans Testing, Certification and Waiver of Requirements and Systems with Customer / User.
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