Fabien Makuikila

Desktop Support Administrator @Wipro

With evolution of digital technologies such as cloud on mobile, analystics, and social via Internet of Things (IoT), I contribute monitoring network equipment onsite and participating in daily skype meeting with remote support engineers from Charlottesville, New-York, Colorado, India, London, Singapore etc. to provide resolutions and methodologies in case of incidents, help customers and organizations to find better ways troubleshooting hosts, switches, routers, servers, laptops, firewalls and prevent future failures.Managing and coordinating Data Center access for Field Engineers such as from Hitachi, Dell/EMC, HP, IBM or Oracle providing their work visit to perform diverse activities as team, with continual maintenance replacing Servers, blades, hard drives, motherboards, DIMMs, network cards, Rj45, fiber optics cables and SFPs.Projects coordination, execution, implementation, audits, production and maintenance for great replication between sites.Daily obsevation of incident tickets in Service Now portail from monitoring teams for quick réfection 24/7.Data center equipment inventory and equipment order.