Farhan Ahmad
Director Support Programs @Collibra
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WORK HISTORY
Director Support Programs @Collibra
Leading Support Programs team which includes both Support Operartions and Escalation Management.As part of Support Operations the primary focus is AI adaption to help Support Engineers improve resolution times and to help our customers get answers to their queries in minutes as opposed to days.Escalation Management involves working on customer raised priorities as well as predictive escalations so thr customers do not feel the pain.
EDUCATION
Pakistan
BS, Computer Systems Engineering
US
MS, Computer Science
SKILLS
ABOUT FARHAN AHMAD
An impassioned team leader who mentors with purpose and an understanding that strong working relationships create great teams and produce exceptional results.With years of professional experience applying people, process, problem-solving and technical skills to improve individual, team and organizational performance. Designed, developed and implemented personnel and technical infrastructure over the course of my career. Strategic Planning: Ability to come up with long-term plan and create medium and short-term goals to bring vision closer to employee agreement and execution.Business Transformation: Experienced in coming up with technology and process mix to enhance efficiency and help the business.Technology Delivery: Successfully delivered technologies from inception to deployment and use.Leadership: Seasoned leader who can lead cross-functional teams of technical and non-technical personnel including directly and indirectly leading level 1 and level 2 leadership.
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