Ewald Mamia Siradze
Technical Support Manager - Premier Support @Lenovo
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WORK HISTORY
Technical Support Manager - Premier Support @Lenovo
Essen, DE
Responsible for day-to day management of the DACH Premier Support team (up to 15 direct reports), shift management, personal development, technical training and general people management related duties- Performance management- KPI management to improve Premier Support service and staff development- Data analysis to form opinions and plans for continuous improvements- Cooperation and coordination of the trainer and QA team to ensure and improve the service quality and customer experience
EDUCATION
FOM Hochschule für Oekonomie & Management
Bachelor of Science - BS
IHK Ruhr
Kaufmann für Dialogmarketing
ABOUT EWALD MAMIA SIRADZE
Smarter technology for all
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