Eugene Shampan
Senior Business System Analyst @Sunrise Banks
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WORK HISTORY
Senior Business System Analyst @Sunrise Banks
St Paul, MN, US
Worked on changes and updates to SalesForce and Freshservice • Worked on team transition from Azure Dev Ops (ADO) to JIRA and Confluence • Worked on Ticket and Incident implementation and resolutions • Managed the requirement gathering process for multiple projects (SalesForce, Freshservice) • Served as a Liaison between user groups and technical teams • Developed used case diagrams and translated existing applications into used cases • Created and organized Functionality Test Plans which the testing team utilized during a testing process • Gathered and edited high-level requirements and ensured a clear and complete understanding of the requirements
EDUCATION
Metropolitan State University
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Metropolitan State University
B.A, Business Management
University of St. Thomas - Opus College of Business
Certificate, Project Management PMP
Harvard University
Business Analyst Program, Business Analyst Program
ABOUT EUGENE SHAMPAN
An accomplished, driven Business Systems Analyst who excels in communication between stakeholders, users, and technology teams. Over fifteen years of experience in fast-paced, challenging environments using Software Development Methodologies and enterprise software, including Salesforce, PeopleSoft, Jira, and Confluence. A trustworthy and committed resource who is proven to drive projects to completion on schedule.
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