Kyle Steever
Itsm Administrator Architect @Sunrise Banks
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WORK HISTORY
Itsm Administrator Architect @Sunrise Banks
St Paul, MN, US
Design and implement ITSM Product (FreshService) that is used across the enterprise and exceeds ISO27001, SOC Type 2, NIST and OCC requirements for change, identity and asset management-Mentor junior employees and leaders around technologies and process improvements such as ITIL and Agile methodologies-Integrate tools and web-based services into the ITSM product, allowing for reduced training and complexity within the enterprise-Coordinate with multiple teams around process improvement in both a remote and in person environment -Identify trends in tickets and provide possible RCA’s to responsible teams to further enhance quality of service-Developed KPI dashboards and monitored service trends to drive data-informed improvements-Contributed to development and execution of strategic IT roadmaps in alignment with enterprise goals-Administration of Atlassian Jira Software and Confluence
EDUCATION
University of North Dakota
BS, Criminal Justice Studies
SKILLS
ABOUT KYLE STEEVER
I live and work by the motto of \"Do Better\". We are all human, and are always growing…
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