Esther MacWilliam
Director, Engagement Management @Improving
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WORK HISTORY
Director, Engagement Management @Improving
Ottawa, ON, CA
EDUCATION
University of Toronto
Bachelor's Degree, Equity Studies, Sociology, and English Literature
Marriott International
Sales and Service Foundations Certificate, The Foundations of Leadership Certificate, Power Writing , Client Relations and Sales Operations
University of Alberta
Course Work, Indigenous Canada
Cornell University
Project Management
SKILLS
ABOUT ESTHER MACWILLIAM
Dynamic Leader | Operations Strategist | Client Relations ExpertPassionate about building trust and bringing big ideas to life, I specialize in driving operational excellence across industries. With 10+ years of leadership experience, I blend luxury hospitality finesse with large-scale IT implementation expertise to deliver seamless, high-impact results. A proven people leader and award-winning strategist, I’ve been recognized with honours such as Leader of the Year 2019 (The Ritz-Carlton, San Francisco), two-time Improving 100 winner (2023 & 2025), and Improving\'s Project of the Year (2024).
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