Esther L.
Sr Manager of Product Operations @Uniphore
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WORK HISTORY
Sr Manager of Product Operations @Uniphore
Palo Alto, CA, US
I manage the Product Operations function as a product that enables Uniphore to scale from coordinating a handful of teams to orchestrating enterprise AI innovation across multiple product lines. My \'product\' eliminates the friction that slows down product delivery and creates the predictability that enterprise customers demand.
EDUCATION
The University of Texas at Arlington
Electrical Engineering, Master of Science
The University of Texas at Austin
BSE, Electrical Engineering
ABOUT ESTHER L.
I sit at the intersection of Product Management, Product Engineering, Technical Program Management, Go to Market teams, RevOps, Delivery, Professional Services and Product Operations—and I\'ve learned they\'re all connected by the same thread: turning customer insights into execution excellence.Having worked as both a TPM and in Product Operations, I\'ve seen both sides. TPM taught me how to coordinate complex cross-functional delivery. Product Operations taught me how to build the systems that make that delivery scalable and sustainable. Both require the same obsession: understanding pain points, using data to drive decisions, and iterating relentlessly.I\'ve scaled startups from 10 to 50+ people, watching what works break in real-time and rebuilding it better. I\'ve led product operations through 0-to-1 launches, coordinating cross-functional teams while building the road mapping systems, sprint rituals, and decision frameworks that kept us moving fast without falling apart.My approach: treat product operations like a product. Discover the real friction (not just symptoms). Design lightweight solutions. Test, kill what doesn\'t work, scale what does. And stay obsessive about customers—diving into analytics to understand how they use our product, where they get stuck, what drives value. That customer insight shapes everything: which features make it onto the roadmap, how we sequence our bets, where we invest engineering resources. The best product ops creates the connective tissue between customer data and strategic decisions.
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