Curt Hill
EVP Operations Chief Customer Officer @Uniphore
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WORK HISTORY
EVP Operations Chief Customer Officer @Uniphore
Palo Alto, CA, US
Directed comprehensive customer experience strategy, elevating customer loyalty and retention- • Established a global service and delivery division, raising live deployments from $2M to $26M while enhancing professional services and support• Implemented a 24/7 global support model and Time to Value program, reducing customer onboarding from 120 to under 60 days and significantly enhancing customer satisfaction• Developed comprehensive customer satisfaction and NPS measurement programs• Headed the deployment of the largest single contact center comprising more than seats• Executed valuable customer insights to strategize customized marketing plans, leading to a 30% reduction in resolution times and a 55% increase in satisfaction ratings• Improved internal operations through improved decision-making and workflows• Transformed internal structure to meet changing operational demands• Integrating acquisitions to align with strategic growth plans, ensuring smooth operational workflows• Orchestrated the strategic integration of three acquisitions, retaining a customer churn rate below 3% and boosting cross-sell• Sustained a 90% key employee retention rate amid transformative initiatives.
EDUCATION
University of Phoenix
Bachelor of Science (B.S.)
University of Phoenix
Master of Science (M.S.)
ABOUT CURT HILL
Transformational leader with a proven record of driving enterprise-class performance…
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