Emily Somwar
Senior Customer Experience Associate @Scotiabank
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WORK HISTORY
Senior Customer Experience Associate @Scotiabank
ON, CA
Managed high-volume client transactions while ensuring strict adherence to AML regulations and internal risk control frameworks.• Identified, documented, and escalated potentially suspicious activity in alignment with compliance and escalation protocols.• Resolved complex client issues with accuracy and efficiency while maintaining regulatory standards and service quality expectations.
EDUCATION
Global Technology
Microsoft Office Specialist Certificate, Computer Training
Academy of Apex Education
Certificate in Business Studies & High School Diploma, Business
Centennial College
Transfer Credit Course, Financial Accounting
Centennial College
Transfer Credit Course, Business Management and Organizational Behaviour
Seneca Polytechnic
Ontario College Advanced Diploma, Business Administration- Management
ABOUT EMILY SOMWAR
I work in banking operations with a focus on risk and compliance.Over 4+ years, I’ve supported high-volume client activity while ensuring accuracy, KYC verification, and adherence to internal controls. I regularly identify and escalate irregular transactions and look for ways to improve process efficiency.I’m now transitioning into compliance roles focused on AML and risk controls, with growing experience in reporting and workflow tracking.Core skills: KYC, AML awareness, risk controls, process improvement, reporting
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