Ethan Richards
Rental Sales Agent @SIXT
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WORK HISTORY
Rental Sales Agent @SIXT
Toronto, ON, CA
As Rental Sales Agent at Sixt Rent-A-Car, I drive in incremental monthly revenue by writing every rental contract, strictly verifying Sixt’s Qualification & Rental Guidelines (license, age, credit/debit, protection, additional drivers), ethically upselling upgrades/insurance/fuel/extras, and ensuring each customer receives the exceptional service they deserve — all while maintaining 100% policy compliance.I enforce full compliance on every transaction by personally validating driver documentation, payments, and eligibility at the counter, preventing unauthorized rentals, reducing chargebacks, and protecting branch liability. I created a standardized pre-rental email template sent to every customer 1–2 days prior, outlining requirements and directions, significantly reducing no-shows, confusion, and phone inquiries.I supervised 3-5 agency cleaners 3–4 days/week, assigning vehicles and ensuring 35–100 units meet strict cleaning standards, achieving 98%+ quality audit scores. I manage the branch fleet daily during shifts — completing inventory, tracking status, handling service work orders for repairs and recalls via vendors, building relationships, negotiating priority scheduling, and reducing repair turnaround time.I resolve inbox inquiries, rental extensions, billing, and availability issues within the 2-hour SLA. I conduct pre-rental inspections, factory-reset infotainment, clear customer data, document damage, manage lost items, and safely fuel/stage/shuttle vehicles (including 40km round-trips to Toronto branch/dealerships, up to 7 cars/day in GTA traffic) in all weather while maintaining cleanliness and reporting safety hazards immediately.
ABOUT ETHAN RICHARDS
Dynamic and results-driven professional with expertise in digital advertising operations, performance marketing, and B2B/B2C sales. Currently serving as Rental Sales Agent (RSA) at Sixt Rent-A-Car, where I drive incremental monthly revenue by writing every rental contract, strictly verifying Qualification & Rental Guidelines (license, age, credit, protection, additional drivers), ethically upselling upgrades/insurance/fuel/extras, and delivering exceptional customer service while maintaining 100% policy compliance. I validate all driver documentation and payments at the counter to prevent unauthorized rentals and reduce chargebacks. Created a standardized pre-rental email template sent 1–2 days prior, significantly reducing no-shows and inquiries. Supervise 3-5 agency cleaners 3–4 days/week, ensuring 35–100 vehicles consistently achieve 98%+ quality audit scores. Daily fleet management includes inventory tracking, service work orders, vendor negotiations to speed up repairs, resolving inquiries/extensions/billing within 2-hour SLA, and safely shuttling vehicles (up to 7 cars/day with 40km round-trips in GTA traffic). Previously, as Lead Prospector on the Google Project at Teleperformance, I conducted in-depth prospect analysis (revenue, growth, ad spend) using ZoomInfo, Crunchbase, and LinkedIn Sales Navigator to drive sales. As X Ads Specialist on the X Project at Teleperformance, I optimized campaigns for SMB clients using X Ads Manager, Salesforce, and Tableau, delivering scalable ROI and successfully prospecting over 200 new accounts in Q1-Q2 2025. Developed program-wide email templates and earned recognition from X leadership for strong risk identification. Earlier experience as a Life Insurance Agent at Globe Life involved tailoring policies, generating leads, and training new agents. Hospitality roles further sharpened inventory management, team leadership, and compliance skills while managing my own book of business. Skilled in high-volume sales, campaign optimization, lead generation, data analysis, client relationship management, fleet operations, and regulatory compliance. Proficient in Microsoft Office, Google Workspace, Salesforce, ZoomInfo, Crunchbase, LinkedIn Sales Navigator, X Ads Manager, and Tableau. Certifications: LLQP Insurance (2024), Smart Serve, Food Handler. Known for data-driven problem-solving, strategic thinking, reliability, and exceeding expectations.
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