Ermal Llanaj

Principal Technical Trainer @ServiceNow

London, GB

Deliver Training Sessions: Conduct training sessions, workshops, and seminars both virtually and in-person.Mentorship and Coaching: Provide mentorship and coaching to junior trainers and team members, fostering a culture of continuous learning and professional development within the organization.Documentation and Resources: Create comprehensive training documentation. Technical Expertise: Serve as a subject matter expert on ServiceNow technologies, staying abreast of the latest updates, features, and enhancements to incorporate into training materials.Create engaging training materials, including presentations, documentation, and hands-on exercises, to facilitate effective learning experiences.Evaluate the effectiveness of training programs through assessments and feedback mechanisms, continuously refining content and delivery methods.