Erjola Veleshnja

Manager, Revenue Cycle Operations @R1 RCM

Led end-to-end revenue cycle operations across Cash Posting, Credit Balance Resolution, Billing, and Follow-Up functions for both hospital (HB) and professional billing (PB)- Managed supervisors and team leads, ensuring performance across KPIs including Days in A/R, aging, recovery rates, and cash accuracy - Oversaw processes including denial resolution, payment posting, refund processing, undistributed cash resolution, and claim follow-up - Developed and implemented SOPs and workflow improvements to enhance operational efficiency and reduce rework - Built and scaled a team of 8 employees, leading hiring, onboarding, and training for new client transition - Collaborated with IT, clearinghouses, and payer representatives to resolve system issues and reduce recurring errors - Supported enterprise healthcare clients including Ascension (IL & WI markets) Key Achievements- Reduced unapplied cash by 50%- Improved Days in A/R by 1.6 days