Erin Kowalow

Senior Vice President, Client Services and Support @Zipari By Mpulse

Built PMO structure from ground up, defined project execution processes, tools, and governance • Implemented a project portfolio management tool (Smartsheet) to help with reporting and project controls • Shifted from a reactive delivery approach to a proactive delivery approach • Designed, implemented, and governed a risk/issue management and escalation process • Designed, implemented, and governed the Project Change Control Board • Coach, grow and empower staff to reach optimal performance • Executive escalation support for client delivery issues, both client facing and internal teams • Develop and present ELT/Board Updates • Team building and accountability management