Erika Mundy
Business Operations Supervisor - Commercial Multi Peril @ICW Group
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WORK HISTORY
Business Operations Supervisor - Commercial Multi Peril @ICW Group
Phoenix, AZ, US
I’m leveraging my 20 years of insurance industry experience on both the agency and carrier sides to manage operations for the new Commercial Package Department.*Systems Manage the technology ecosystem (clearance, UW workbench, rating, documentation and Salesforce) Collaborate with IT liaisons to implement changes or resolve defects Coordinate & perform user acceptance testing *Training Perform onboarding for all new teammates Perform additional training when creating new processes or system configuration changes *Audit/Compliance QA systems data entry and policies before release to agents Audit electronic files for appropriate documentation and naming conventions *New Product Expansion Research system implications of new coverages Create work arounds to launch new forms *Processes/Workflows Create & continuously improve all department procedures Serve as subject matter expert to resolve daily concerns within policy lifecycle management *Supervisory Manage the Underwriting Analyst Delegate tasks Complete performance reviews Provide mentorship & coaching
EDUCATION
University of Wisconsin-Madison
Bachelor of Science, Human Geography
ABOUT ERIKA MUNDY
I am a self-motivated Insurance professional with extensive experience in operational support and database management. I am proficient in managing multiple priorities within tight deadlines while maintaining high standards of accuracy. I possess an exceptional ability to communicate with colleagues and business partners. I am flexible and innovative when faced with challenges or change. I pride myself on being very efficient, organized and detail-oriented. I have a lifelong, dedicated commitment to attend continuing education and professional development classes.
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