Erik Antonsen
Sr Manager - Service Delivery @Cognizant
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WORK HISTORY
Sr Manager - Service Delivery @Cognizant
Oslo, NO
EDUCATION
NKI Datahøgskolen
Project Management, Programming, Systematization
ABOUT ERIK ANTONSEN
Summary - 35+ years of experience Focusing on ServiceNow as a tool for digital workflows and operations. Long experience with – Service Management, Project Management, IT Operations - ITIL processes, Continue Service improvements, managerial work, team work and infrastructure projects. Senior Manager ITIL processes, Service desk and ITIL change manager, Long time experience in implementing “Incident”-/”Change” and other ITIL processes. Change Manager for 10+ years, Incident Manager and Problem Manager. Have \"spiced up\" my process skills and building knowledge through several courses in Service Now-\"Change Adoption Specialist\"(journey)-\"Business Process Analyst\"(journey)- Administration Fundamentals/CSA - Platform Implementation - IT Service Management (ITSM) Fundamentals - Employee Center Essentials Long experience working in the borders between “technical infrastructure/applications” and “business”. Worked many years with business and end-users, also involved with IT projects towards Operational Technology (factories/production lines) giving technical-/end-user support. I have also long experience with operation of IT infrastructure and datacenters.
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