Eric Streif

Senior Technical Support Analyst @Intelerad

Host daily office hours to facilitate training and help for colleagues on their cases.Part of the Severity 1 & 2 team to help and improve the closure times for our most time sensitive issues.Exceeds metrics for weekly cases closed and customer satisfaction surveys.Won the company wide Q4 Values Award for having a winning attitudePromoted to Level II Analyst due to my knowledge, professionalism, and leadership.Trains new hires through shadowing and teaching sessions.