Erica S.
Senior Enterprise Customer Success Manager @Pluralsight
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WORK HISTORY
Senior Enterprise Customer Success Manager @Pluralsight
Drive strategic customer partnerships across enterprise accounts, focused on renewal protection, expansion growth, and measurable business outcomes.Key Impact- FY25 RUR: 91%| FY24 RUR: 113%| FY23 RUR 104%- Secured first-ever 5-year renewal partnership, expanding deal by $200K (ACV:$1.8M; TCV:$9M)- Saved a high-risk $876K ACV renewal by designing a creative internal process with the customer- Co-developed an AI literacy package with a customer, now leveraged across additional accounts- 4 customers recognized with Pluralsight Best in Tech awards- Led multiple executive-aligned case studies and customer advocacy initiatives- Drive adoption, executive engagement, expansion strategy, and multi-year growth planning
EDUCATION
University of New Brunswick
BBA, Areas of study included Marketing, International Business, Human Resources and Economics
SKILLS
ABOUT ERICA S.
Erica has over 10+ years of experience in customer success, account management, and marketing. She is passionate about creating exceptional client experiences that drive long-term success. With a strong ability to manage and deliver projects across varying timelines, audiences, and objectives, she ensures smooth execution and impactful results. As a collaborative team builder, thought leader, and creative problem solver, she thrives in dynamic environments and embraces challenges that foster growth and innovation.
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