Akansha Singh
Customer Success Manager @Pluralsight
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager @Pluralsight
Bengaluru, IN
Drove customer satisfaction and retention for Pluralsight, a leading B2B SaaS company, by managing ARR and identifying upsell opportunities. Conducted regular health checks and analyzed usage patterns to proactively mitigate churn and strengthen customer relationships. Collaborated cross-functionally with Sales, Product, and Support teams to enhance the overall customer experience and ensure seamless service delivery.
EDUCATION
JAIN College
PGDBM+MBA, MARKETING
Dayanand Sagar Institution
B.Sc, Computer Science
SKILLS
ABOUT AKANSHA SINGH
Customer Success Manager at Pluralsight, a leading online learning platform for technology skills. I have over six years of experience in renewal lifecycle management, upsell, cross-sell, churn mitigation, customer service, and account management in the SaaS B2B sector.My mission is to help customers achieve their learning and career goals by providing them with the best online courses, resources, and guidance. I also work closely with the sales and marketing teams to identify and execute opportunities for revenue growth and customer satisfaction. I have successfully managed and renewed contracts with hundreds of clients across various industries and regions, increasing the retention rate and lifetime value.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.