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Erica Frazier
Manager, Itsm Change & Problem Management @McCormick & Company
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WORK HISTORY
Manager, Itsm Change & Problem Management @McCormick & Company
Vancouver, WA, US
Lead enterprise Change, Problem, and Release Management governance in a global, regulated environment • Designed and scaled agile change management practices aligned to compliance and audit requirements • Established release governance supporting large-scale SAP programs (300+ changes per release) • Enforced separation of duties and risk ownership across vendors and internal leadership • Maintained consistently audit-ready change operations with clean audit outcomes
EDUCATION
Flint Hills Technical College
Certificate, Culinary Arts/Chef Training
Johnson County Community College
Hotel, Motel, and Restaurant Management
SKILLS
ABOUT ERICA FRAZIER
I lead enterprise IT service management and change governance in complex, regulated environments, with a focus on risk control, operational maturity, and audit-ready execution.My approach centers on establishing control first; clear ownership, evidence, and separation of duties - then deliberately enabling agility once the foundation is in place. I have designed and scaled agile change management models that support delivery speed without compromising safety, compliance, or accountability.I’m known for principled enforcement, evidence-based decision-making, and protecting the enterprise when it matters most, without trading rigor for popularity. I operate primarily as a senior individual contributor and player-coach, influencing through consistency rather than hierarchy.
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