Erica Bonilla
Director, Collections & Customer Care @Spark Energy
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WORK HISTORY
Director, Collections & Customer Care @Spark Energy
Houston, TX, US
EDUCATION
Houston City College
Accounting and Business/Management
University of Houston
Accounting and Business/Management
SKILLS
ABOUT ERICA BONILLA
I am a highly motivated employee who is passionate about providing exceptional customer service. I have admirable supervising, planning and organizational skills with an analytical approach to problem solving. With more than 15 years of experience in a call center environment. Very knowledgeable in the Gas/Energy industry, this includes billing methods (rate ready or bill ready). Interpreting ERCOT TXNs- EDI, billing questions and PUC, PSC compliance.
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