Eric Swanfeldt
Customer Success Manager @Babel Street
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WORK HISTORY
Customer Success Manager @Babel Street
Leads Babel Street’s commercial and state/local law enforcement portfolio. Provides software implementation and solution support, owning the client relationship post sale. Responsible for scoping the client’s problem set, gaining a deep understanding of the team’s mission, mapping measures of success, executing the implementation, and training the user base. • Leads Babel Street’s software implementation and manages client relationships for a portfolio of over $4.1 million in revenue• OSINT/PAI expert, providing solutions and tailored collection plans for clients using the full Babel Street suite of tools and capabilities, resulting in identifying retail fraud theft rings, tracking pharmaceutical grey/black market sales, supporting US Federal Investigations agencies, and reporting on geopolitical conflicts. Partners with client leadership to deconstruct their intelligence gaps and align collections to drive meaningful impact within their programs.• Deciphers customer critical needs from desired features, partnering with the product and development teams to guide near-term software development in line with long-term strategic goals, ensuring benefit is found across the user base.• Spearheading integration of new Babel Street products from acquisitions into the current portfolio of clients, while also expanding capabilities to support the newly acquired client base.
EDUCATION
Macquarie University
Master of Policing, Intelligence and Counter Terrorism
Macquarie University
Master of International Security Studies
Purdue University
Bachelor of Arts, Political Science
SKILLS
ABOUT ERIC SWANFELDT
At Babel Street, my role as Senior Solutions Specialist encompasses leading our commercial and law enforcement portfolios, where I\'ve been pivotal in managing over $1.5 million in annual recurring revenue and maintaining a strong portfolio of 50 clients. My competencies lie in software implementation, client relationship management post-sale, and delivering targeted OSINT/PAI solutions that enhance public safety and situational awareness.My professional journey has been marked by a commitment to understanding client missions and crafting success measures that align with their objectives. With my expertise in OSINT/PAI, I\'ve empowered teams with the necessary tools and training, facilitating improved operational outcomes. As a solutions-driven leader, I thrive on developing collection plans that strategically leverage Babel Street\'s suite of capabilities to address complex problem sets.
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