Manuel Marin
Customer Success Specialist Iii @Babel Street
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WORK HISTORY
Customer Success Specialist Iii @Babel Street
CS representative in implementing and leveraging Microsoft Co-pilot throughout the organization• Trained Sales and CS team members brought in through acquisition in understanding the Rosette tech stack
EDUCATION
Alliance University
Youth Ministry, Psychology
SKILLS
ABOUT MANUEL MARIN
Over the past 16 years, I have built and structured national, multinational, and global customer success organizations that have achieved significant growth for innovative SaaS and managed service providers in highly competitive sectors. By demonstrating a transformational leadership style, business, and technical acumen, and creating winning client engagement strategies, I have repeatedly shown I can drive retention and profits.An articulate and confident thought leader, I am able to devise, teach, motivate, and model the implementation of amazing customer experiences that positively influence high-value customers, executive and C-level leaders, stakeholders, and end-users.I can efficiently manage customer discovery to identify gaps, pain points, and preferences, and productively collaborate cross-functionally with sales, marketing, and technical teams to ensure products and services keep pace with consumer and market demands. I am also adept at tracking product adoption and performance to validate customer productivity and comfort with new software, tools, features, and services.I am a passionate problem-solver, skilled at smoothly resolving customer issues. I excel at explaining complex technical concepts to audiences at all levels of technical proficiency and exceed at demonstrating differentiated value propositions.I can be relied on by C-level leaders, fast-growing startups, and established enterprises to align customer success, business, and sales interests to achieve ideal outcomes.
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