Eric Justus

Unit Manager @Sedgwick

Rancho Cucamonga, CA, US

Sedgwick bought out York Risk Services effective 11/11/2019, no employment breaks. Manages a team of 6 people consisting of 2 team assistants and 4 senior examiners. Team consists of a total of 23 people involved. Acknowledged for consistent customer service excellence, mentoring and leadership.Client: CJPIA (California Joint Powers Insurance Authority)The CJPIA team has passed its yearly internal audit with a score of 90% or better for 10 years in a row as of 2020.Routinely incorporates \"outside box\" strategies to help resolve complex claims, enhance business practices, streamline efficiency throughout the work day and provide a positive work/life balance for staff.Works in tandem with CJPIA to employ a successful workers\' compensation program.Reduce claim costs by engaging with all clients involved via regularly scheduled claim reviews, daily emails and video conferences.Ensures a strong focus is placed on claim closureMaintained multiple desks with various responsibilities at one time in an effort to keep the entire claims team on track.Utilize a risk management style approach to future exposures involved in the claims industry.Assist with new business opportunities where applicable for both Employer and Client needs.One-on-one coaching sessions.