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Eric Brisou
Group Crm Delivery Lead @Sonepar
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WORK HISTORY
Group Crm Delivery Lead @Sonepar
Paris, FR
6 months to set-up Sonepar Group CRM program organisation- Scope of features for all 3 products: Sales, Customer Service, Marketing- CRM Technology selection- Technical integration partner selection- High-level timeline and 3 years budget- Product & delivery teams org. chart and staffing- Framework SAFe 5.0 - Agile at Scale5 months acting as Product Manager for Customer Service- MVP requirements- Co-design sessions with country representatives, UX/UI, Solution architects
EDUCATION
Krauthammer International
Project Management, Matrix Management, Negotiation
Arts et Métiers - École Nationale Supérieure d'Arts et Métiers
Master's degree, Engineering
SKILLS
ABOUT ERIC BRISOU
Self-starter, passionate, straightforward, I bring a solid 20+ years of CRM & Data Transformation experience with an entrepreneurial leadership- Double Expertise on Salesforce and MsDynamics365 CE | Sales, Customer Service, Marketing- Omnichannel CRM, Conversational Sales, Conversational Customer Service, CTI, chat, Whatsapp- Data transformation: Qlik View, Qlik Sense, Tableau, SAP Analytics Cloud, AWS | Master Data Management, Sales dashboards, Customer profitability, Data-driven CRM- Multi-market experience: Energy, Retail, Automotive, Telco, Pharma, BankResults oriented and deadline driven, I enjoy implementing LEAN and INNOVATIVE processes to increase user satisfaction & improve efficiency
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