Eric Bjorndahl
Global Lead, Service Asset & Configuration Management @CSL
Raleigh-Durham-Chapel Hill, NC, US
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WORK HISTORY
Aug 2022 — Present
Global Lead, Service Asset & Configuration Management @CSL
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Built the business case and oversaw the implementation of the HAM Pro and SAM Pro modules in ServiceNow. • Drove the integration of active network discovery into ServiceNow utilizing multiple SCCM instances and rolling out ServiceNow Discovery globally. • Oversaw the revamping of the Business Application class data dictionary, form layout, and driving the implementation of global governance for this area.
SKILLS
CollaborationTeam BuildingAsset ManagementActive DirectoryVirtualizationIT ManagementIT Asset ManagementCommunicationBusiness Process ImprovementCustomer ServiceTroubleshootingHealthcare Information TechnologySoftware InstallationIT Service ManagementRoi OptimizationProcess ImprovementLaptopsWindows 7Data CenterTeam ManagementSoftware DocumentationIT OperationsLeadershipItilBusiness InnovationVendor ManagementIntegrationInformation TechnologyApplicationsHealthcare Information Technology (Hit)Technical SupportWindows ServerZenworksHipaaTechnical LeadershipRfpProgram DevelopmentHelp Desk Support
ABOUT ERIC BJORNDAHL
Information technology leader at CSL. Both a motivated self-starter and a dynamic leader…
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