Enya Licairac

Account Management, Virtual Operations @Tesla

Las Vegas, NV, US

Develop training and implement mentoring programs for new and existing recruits resulting in increased CSAT scores and team productivity • Provided direction, input, and first-line support for all day-to-day operations, escalations, and unplanned events. • Consultant to upper management for our NV, HI, and Norcal Regions to identify key metrics, develop daily workflows, and manage a tracking system to ensure quarterly metrics are met. • Liaison between internal departments to ensure proper transactions for delivery of products and services to customers. • Conducted weekly advisor call reviews to address individual and group metrics, and addressed team needs with upper management.

College of Southern Nevada

Business Administration, Management and Operations