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Enrique Guadarrama
Vice President of Customer Success @ESTELA
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WORK HISTORY
Vice President of Customer Success @ESTELA
Define the Customer-Centric Strategy.• Develop Customer Journey Maps.• Set OKRs and KPIs for the entire Customer Journey.• Build and Scale High-Performing Teams.• Foster a Customer-Centric Culture.• Define Career Ladders & Enablement.• Implement and Manage Tech Stack (CRM & CS platform).• Design CS Scalable Processes.• Drive Adoption and Value Realization.• Orchestrate the Onboarding Experience.• Manage Renewals and Expansion.• Analyze Customer Health.• Increased Customer Retention & Growth.• Cross-Functional Collaboration Processes.
EDUCATION
Universidad Iberoamericana
Master's Degree, Information Technology
Universidad Iberoamericana, Ciudad de Mexico
MBIT, Master in TI Resources Management
Universidad Tecnológica de México
Graduated, Finance
IIBA
Business Analysis Certification, Business Administration, Management and Operations
Thayer School of Engineering at Dartmouth
GBLSS Certification, Business/Office Automation/Technology/Data Entry
Universidad Tecnológica de México
Finance
PMI
PMP Cert, Project Management
SKILLS
ABOUT ENRIQUE GUADARRAMA
Embracing the best Customer Experience in the SCM Industry
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